SAPDAY Supporting Your SAP Eco-System Unconditionally

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Tomorrow’s SAP Support Delivered Today. SAPDAY will take your SAP Digital Journey from Strategy to Project to SAP Support and SAP Managed Services. 

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Selecting your SAP Support partner isn’t always as simple as comparing support services, service levels and prices. When choosing your strategic SAP Support service, and potentially broader SAP managed services partner, there are multiple facets that should be considered in order to provide confidence that you’ve made the best and most appropriate choice.

 

On your SAP journey, you need an engagement model that demonstrates a true understanding and appreciation of your organization. You need one that is founded upon a common goal of helping you get the best from your SAP solution and your

in-house SAP expertise.

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Our support teams are highly responsive, we pride ourselves on being the most responsive support provider as

"Our Customers Are Everything." Whether you have the classic SAP Business Suite or already use SAP modules such as S/4HANA, SuccessFactors, Concur Fieldglass etc., rigorous maintenance, fast support responses and fast roll out for innovations are and will remain vital.

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With our SAP support services, we take care of everything: SLA and ITIL based support eliminates user-based errors, assists Your People, implements updates and manages your SAP applications and processes. The starting point is a structured knowledge transfer. After that, local and global support experts are there to answer your inquiries – 24/7 on request.  Meaning your organization will benefit from:

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• Reduced service costs with first-class, individual support

• Far fewer SAP problems and risks

• Technology and Business experts as points of contact

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Our Approach for Implementing an Outstanding SAP Support Journey

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Our "SAP Support Journey" method provides a clear roadmap to define and implement the right SAP support for your organization. SAPDAY has defined a clear and detailed approach based on its SAP Support Journey method to implement a reliable journey in the most effective way. SAP Support Journey is a single, comprehensive support method that presents a collection of deliverables and accelerators organized by discipline and sub discipline.

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The disciplines of SAP support management are implemented in three phases and then on a continuous basis, an iterative value generation occurs in the fourth phase. Per phase, there are different disciplines that need to be covered during the implementation of the support journey. For every phase and per discipline, SAPDAY has a standard approach and toolset to ensure that the support journey will be implemented as a best practice in a fast and efficient way.

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SAPDAY SAP Support Journey Services Overview

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Application Support

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Flexible SAP Application Support Services. A single point of contact for Cloud and On premise Support Services with choice of platform (Public Cloud, Private Cloud, Managed Cloud and Hyperscale options).

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Whether you’re looking for a strategic partner for SAP support management or your technology department requires support over holiday periods, we are here for you. With a service desk and three-stage support system for end users, key users and process owners. Based on personalized service agreements, we take care of your SAP systems – from classic SAP ERP, to field specific solutions for finance and logistics, to SAP S/4HANA and other cloud technologies from SAP SuccessFactors to SAP Cloud for Customer. We take on short-term incident management as well as permanent development of your SAP landscape.

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Stabilization & Hypercare

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Intensive support is most needed in the first weeks after SAP implementation or migration. We are here for you from the initial 

go-live and offer close monitoring of your system management.

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SAP go-live is one of the most challenging changes that an organization will have to go through. Managing some of the key areas for problems can reduce the challenges the organization faces and ensure the organization reaches a level of stability quickly. We will be monitoring of all your applications and assess how Your People actually use SAP. A specialist support team is always on standby to respond to your questions or problems and even train Your People if required. That way, we ensure that your entire SAP landscape runs smoothly from day one.

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Release and Innovation Management

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Checking that your SAP environment, processes and expertise always meet the latest standards.

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Innovations develop much faster in the cloud than with classic IT systems. As your central point of contact, we take care of this step by step. We advise you on new functions and, on your request, handle all your settings and adjustments that result from such items as quarterly updates. Concise training sessions for people, including your key users, ensure that you make immediate use of innovations productively. We also support you during testing or when documentation is required.

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Transition Services

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Want to switch to SAPDAY from internal or another managed services partner? We make it simple with a tried and tested method.

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We transfer your SAP application to SAPDAY using our SAPDAY transition framework. This consists of best practices for planning, analysis and implementation for technology transformation to create the optimal knowledge transfer between all parties. Your personal transition manager can lead you through each phase and make sure time scales, budget and scope are adhered to. We define the framework for transition services together with you in a transparent service-level agreement (SLA).

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Service Delivery Management

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With SAPDAY, you have a central contact for all support services at your disposal. Get to know your SAPDAY Service Delivery Manager, to make sure that you get the right support services.

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For service delivery, we constantly analyze the quality of our services, identify opportunities for optimization and update you every step of the way. We make sure to always meet or surpass your expectations on the basis of ITIL processes – as well as prompt communication and effective support management.

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There are More Ways to Your SAP Support "Benefits Realized"

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After its implementation, your SAP application needs to be maintained and optimized in an efficient way.

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Start with an overall support strategy and start early. The earlier you start planning your end-game support model, the more cost effective your SAP investment will be. Effective support models are an integral part of solution design, in addition to the synergies that can be brought to the table when implementation and support teams are tightly integrated throughout “design-build-run.”

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Instill a command center mentality. During deployment you wouldn’t expect anything but full transparency, tight coordination and effective communication on execution – why would that change during support? Foster a mentality of openness and cross-team communication to continuously improve support. Define value. It sounds simple, but it often goes undone. Raise the bar and overcome the temptation to set simple tactical SLAs for support. Insert business-leading service level objectives to generate more value from the service delivery organization.

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