
Drive experience with Insight with SAPDAY's Digital Services
SAPDAY's powerful portfolio of SAP digital service offerings and tested methodology equip the digital arena for next generation customer, organization, operations, people products and services experience.
It is no longer enough for organizations to experiment with digital projects; instead, they must become truly digital by permeating their strategies, culture and entire operations with a focus on providing their customers, people, suppliers and partners with experiences guided by data insight. Executives in all industries are using digital advances such as analytics, mobility, artificial intelligence, social media and smart products combined with improving their use of traditional technologies such as Enterprise Resource Planning to change customer relationships, internal processes and value propositions.
We have launched a state-of-the-art Digital Center of Excellence for SAP that we can deploy and embed within your organization, so that you can become self sufficient and be state of the art SAP digitally enabled. This will allow cutting-edge technological innovation to meet the demands of digital.
Service Offerings
Our digital service offerings are built around customer engagement, commerce, operational excellence, enterprise collaboration and an agile business model.
Digital Organizational Models
Reimagine your organization's potential in the digital era through SAP digitally enabled, scalable organizational models that will be your future growth engine, while implementing strategies that can preempt emerging threats and defend your core.
SAPDAY will help you build your digital business model that will focus on the market you operate in, to exceed your customer’s expectations and decide where your organization sits in meeting those needs, from a one stop shop, to bespoke capability.
Digital Architecture
In order to thrive, you should strongly consider transitioning to a digital SAP platform architecture in the cloud, to respond quicker to customer and organizational demand. You will obtain open, modular architecture, built around the principles of reuse and standards based services, connected ecosystems and digital at pace. Although many organizations have adopted digital technologies, few have architected it for the new digital era. SAPDAY will enable you to adapt and respond to change, through digital technologies from SAP, so that you best manage market conditions and customer expectations.
Digital Operating Models
Creating an organization that can continually learn, adapt and evolve at the speed of digital, through technologies from SAP. SAPDAY will help you define the right accountability framework, governance and ways of working that balances alignment with autonomy, whilst being lightweight enough to enable rapid decision making and foster creativity. SAPDAY will embed the agility in your operating model enabling your organization to flex, responding to market changes and re organizing to deliver value as market conditions change.
Digital Customer and Holistic Experience
SAPDAY provides the people centric approach in order to delight everyone with seamless, personalized experiences.
SAPDAY will ensure that your organization has the ability to define, measure, manage and implement consistent SAP digital experiences for everyone including, your customers, suppliers, partners, shareholders and your people. This is a key component in ensuring that your SAP digital initiatives and the strategy that you have defined are able to be executed. In particular SAPDAY's Customer Experience Services include:
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Digital commerce enabled by SAP Commerce Cloud
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Contextual marketing powered by SAP Commerce Cloud
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Loyalty management for customer acquisition and retention
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Customer experience and innovation - omnichannel and customer relationship solutions
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Customer analytics and insights
Operational Excellence for the Digital Era
SAPDAY will assist you to digitize core operations to provide a stable SAP platform for growth. SAPDAY will provide digital leadership so that you can rethink core transaction, back office processes, enhance operations and deliver intelligent automation at scale. SAPDAY's Operational Excellence Services include:
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Digitization of sales and distribution process
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Improvement of supply chain process
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Smart organizational user experience - mobile and consumer experience
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Real time and predictive analytics
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SAP Digital Analytics–HANA Analytics, big data, SAP data science, predictive analytics, S/4HAHA, IoT, mobile analytics and cloud analytics
Data in the Digital Era
Unlocking the power of data to become a truly data driven organization. SAPDAY will guide you through using data from your SAP platform as an enterprise asset to power strategic and operational decision making - data as a differentiator. SAPDAY's Digital Data Services include:
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Digitization of your decision making, in order to improve your organizational performance
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Analysis of you existing data to gain quicker return on investment and higher value from existing investments
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Simplification and digitization of your financial planning and analysis
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Smart use of data with the integrated organizational planning features from SAP
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SAP Analytics Cloud enables the digitization of your data in order to:
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More effective use analytics functionality with extensibility across devices and applications
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Automatically analyze data, revealing key influencers and support what if scenarios and simulations
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Be future ready with a cloud analytics solution built to handle organizational level Internet of Things data
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Easy communication amongst Your People within SAP Analytics Cloud by adding comments to visualizations, replying and liking comments - enabling your entire organization to contribute to your digital data journey
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Deliver consistent, accurate insights to Your Organization that is conveniently accessible in the cloud
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Embed collaboration tools and analytics directly into your planning processes, so you never have to switch between applications again
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Digital Leadership and Culture
Making the link between digital culture and digital success. Creating leaders that communicate a clear vision for change, drive alignment across the organization and build trust with Your People through authenticity, empowerment and steadfast resolve. SAPDAY will guide you through a people centered approach to strategy, in order to align your SAP digital investment to best engage Your People. SAPDAY's People Experience Services include:
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People collaboration support
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Employee connect services
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SAP social integration implementation
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Digital employer branding
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People engagement enhancement
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SuccessFactors enables your people to be digitally capable through:
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Efficient onboarding
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Goals and performance
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Learning and knowledge
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Succession
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Rewards and compensation
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Be Digital Agile
Intersecting digital and agile will revolutionize the way Your Organization operates and grows. SAPDAY will future proof your organization for the continuously changing internal factors, external competitors, industry trends and new technologies from SAP. SAPDAY will set you on a digital agile direction so that you can roll out new initiatives across your organization with speed. SAPDAY will ensure all of your teams can quickly adapt and deliver value. SAPDAY's Digital Agile Services include:
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Hybrid model for agile organizations
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Billing and revenue innovation management
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Digital product offering and bundling
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Digital operational improvements supported by technologies from SAP
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SAP digital cloud services–multiple deployment models including hybrid, complete cloud and side by side solutions
HEAR FROM OUR CUSTOMERS

CASCADES PACKAGING
The SAPDAY team was the linchpin for the successful integration of the three system providers. It would not have been possible, within the timeframe, to have implemented our SAP digital program successfully in our operations, without SAPDAY. This program is a game changer for our organization.

MEDTRONIC
Thank you, for a successful go live, and an incredibly smooth zero business disruption transition to our new SAP digital journey. Medtronic is in awe of SAPDAY's collective organizational and SAP skills. SAPDAY has incredible stamina and perseverance through many, many obstacles that both Medtronic and SAPDAY encountered along the way. SAPDAY's stewardship is the best, SAPDAY comprehensively plan and flawlessly execute large SAP initiatives. SAPDAY is the greatest supplier that Medtronic has ever been involved in. Successful, zero issues, journeys like this do not happen often.

AIG
Selected SAPDAY for this mission critical engagement because of their focus on their customers, their extensive experience in our industry and their expertise in SAP digital technologies. SAPDAY assisted us to become "The Smartest Organization", supporting our growth strategy and helping us provide the best customer and people experience worldwide.
RESULTS
LUFTHANSA
Human resources digital strategy, roadmap and cloud based solution for Lufthansa
Challenge
Lufthansa, a €30 Billion leading German airlines was struggling with a lack of standardization and data consistency within its global People and Culture processes. SAPDAY's customer had various solutions per country for different group companies causing highly complex interface landscapes.
Solution
SAPDAY formulated a People and Culture cloud strategy and roadmap and presented the business case for the best suited solution. SAPDAY developed a cloud based solution for harmonized People and Culture processes across the digital enterprise. SAPDAY developed the digital proof of concept for Lufthansa's specific functional and non functional restrictions, such as cloud and on premise integration.
Impact
30% reduction in total cost of ownership through deployment of digital SAP modules in the cloud
High user acceptance with minimal training reduced the total training cost by 40%
Efficient implementation with a modern, Digital Agile oriented methodology and a very fast return on investment
Reduced time to implementation resulting in a faster return on investment
Comprehensive global template to drive standardized digital People and Culture processes globally
Real time and consistent reporting across the globe
SEPHORA
Sephora improves sales and margins
Challenge
Sephora is a leading global retailer who was challenged with inconsistent selling processes and a lack of real time data, resulting in inaccurate order specifications and lengthy order cycle times. Sephora needed to the improve in store shopping process for enhanced customer experience.
Solution
SAPDAY designed a smart digital organizational solutions for streamlining the end to end process by leveraging SAP’s latest digital technologies based on SAP HANA and SAP Fiori which provided unified and streamlined data across multiple channels.
Impact
100% accuracy in order placements
75% cost savings due to automated 3 way invoice matching
64% reduction in shipping costs
Improved special order processes for store associates and customers which increased revenue, improved customer loyalty and increased Sephora's people engagement
Order errors reduced to zero through removal of obsolete components from the ordering list
Cross sells and upsells increased through customer insights analysis
PHILIPS
Philips uses data analysis to increase sales
Challenge
Philips, a €21.4 billion global electronics manufacturer wanted to improve effectiveness and efficiency of its order managers across the world, who were unable to boost sales because they could not track critical tasks and analyze customers’ buying patterns.
Solution
SAPDAY developed digital best practices based on SAP Fiori for the order to cash scenarios that provides features like digital personalization, prioritization on critical issues and their important customers. SAPDAY provided accurate data analysis.
Impact
Seamlessly streamlined order to cash processes by integration of interfaces at a single screen which enabled people to track any order at any time
Improvement in the manager's efficiency and effectiveness
Increased customer focus
Availability of useful insights from data analysis helped in cross sell/upsell/promotions and fulfilment of their customers' expectations
WALGREENS BOOTS ALLIANCE
Walgreens Boots Alliance enhances customer loyalty through digitized offers
Challenge
Walgreens Boots Alliance is a global pharmacy and healthcare product retailer and wanted to shift from the physical coupons, kiosk era into the digital offers of virtual coupons. SAPDAY's customer wanted a new age digital solution for its loyal customers for digitized offers.
Solution
SAPDAY developed a digital solution for customer loyalty management, which allowed for targeted offers and reward updates to be sent to a shopper’s cell phone. SAPDAY conducted a pilot rollout for a small number of select stores successfully and followed this with a rollout to all stores globally and to all consumers.
Impact
Digital offers delivered via mobile phone application for activation
Real time and all time availability of offers via Web account for viewing and activation
Real time visibility of digital offer points awarded transactions made at Walgreens Boots Alliance stores
On the fly updates on reward points updated immediately to central point balance in the CRM system
Real time discounts and offer usage status via digital offers channel
Real time ‘Virtual Campaign’ update to CRM on activation
Real-time deal information sent to stores from CRM
Significantly increased customer loyalty and spend
