Deliver The Best Customer Experience
Engage Your Customers Intelligently and Deliver an Outstanding Buying Experience
For your organisation to remain competitive in today’s digital age it is vital that you meet ever increasing customer and consumer demands and expectations by aligning your selling process to the buying journey. By offering the highest levels of customer experience possible, customers are more likely to remain loyal to your organization and brand. Don’t be held back by outdated systems that can’t support new organizational models and processes. What’s needed is intelligent customer engagement
software - the SAP C/4HANA suite.
While bad customer experience can cost an organization millions if not billions of dollars, great experience can create a compounding effect on profitability. Customer experience leaders leaders achieve compound average revenue growth of 17% over five years, and sometimes up to 25%.
It’s no longer a debate that organizations must focus on improving the quality of customer experience to drive long term growth.
Following are the four trends driving change in today’s customer experience:
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Single view of the customer: Customer is at the center of your organization
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Trusted data: Data needed for personalization but not at all cost
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Customers for life: From selling products to services
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Holistic customer experience: Requires connecting front and back office
Transform Your Organization with a Full Suite of Digital Solutions Powered by the SAP Customer Experience Suite - SAP C/4HANA
Today’s world of the digitally connected, empowered and in control customer presents a huge opportunity. Whether high street consumers or organizational buyers, innovative SAP C/4HANA can play a major role in engaging your customers and building long term relationships.
SAP C/4HANA supports transformation and delivers modern, intelligent capabilities that will deliver instant value and grow with your organization. Digital transformation is a must for organizations to survive, thrive and grow, as customers demand to engage with your organization on their terms. An end to end platform that drives an innovative, customer centric approach makes sure your company is always in the right place at the right time. SAPDAY can help transform your organization with a full suite of digital solutions powered by SAP C/4HANA. With the SAP C/4HANA suite, your organization can develop a greater understanding of your customers, enabling you to engage with them intelligently to deliver a richer buying experience tailored to them.
SAP C/4HANA Capabilities
SAP C/4HANA is designed to facilitate optimal Return on Investment by delivering the best possible customer experience. It can help organizations unify the experience across touchpoints driven by different functions such as data profiling, marketing communication, transaction fulfillment, sales, and service delivery. To summarize, C/4HANA depends on five different modules of cloud solutions:
SAP Customer Data Cloud
Supports to develop and maintain a comprehensive and consistent customer identity across all channels. Some of its major functionalities include securing customer identity, enabling customer consent, single unified customer profile, building digital relationships, driving registrations and engagement, and addressing GDPR requirements.
SAP Marketing Cloud
Delivers a single view of customer data for marketing purposes, personalized experiences at scale and intelligent marketing. It fulfills some critical marketing functions such as consumer and customer profiling segments, campaigns and customer journeys, customer identity management, lead management and nurturing, marketing planning, performance, and analytics. SAP Marketing Cloud helps you to better understand your customers so you can respond to their behavior in real time to deliver what they want, when they want it. Regardless of how and when they choose to interact, you’ll have the ability to deliver highly personalized experiences.
SAP Commerce Cloud
It supports B2C, B2B, and B2B2C models, includes product content and order management, pre built integrations to other SAP systems, flexibility for innovations, industry accelerators, commerce for small and midsize organizations. SAP Commerce Cloud provides the framework to enable your customers to find and, more importantly, transact the way they want to engage. Give your customers a consistent and meaningful experience across every channel. Whether that’s a desktop, mobile device or whatever technology comes next.
SAP Sales Cloud
It is created to help organizations connect and guide customers throughout their buying journey. This includes sales automation, sales performance management, retail execution, configure pricing and quote, subscription billing, sales enablement and learning. With SAP Sales Cloud you can empower your sales team to work smarter. SAP Sales Cloud enables you to have a single view of your customers, providing the data and insight to engage them anywhere. Move your sales team from sales automation to sales enablement so you can sell effectively to the right people, anywhere, at the right time.
SAP Service Cloud
It allows businesses to offer multiple service channels, access complete and contextual customer information, and gain real time insight into call center, self service and field service performance. SAP Service Cloud helps you to keep your customers coming back through customer service that drives true engagement. Transition your mind set that services is only a post sales activity and deliver an omni channel experience for your customers across any device.
SAP C/4HANA gives you the visibility and control of your highly distributed data that is not only found in transactional systems but also scattered across products, machines, and people. To make better use of data is just one of the many reasons organizations should be looking at implementing SAP C/4HANA.
Partner With SAPDAY to Improve Your Customer Engagement
SAPDAY possess the extensive industry knowledge and solution expertise needed to help organizations deliver on the opportunities of digital transformation and the future of customer engagement and experience. With global reach and a local touch, our SAP Customer Engagement Practice designs, delivers and integrates SAP C/4HANA solutions to provide better customer experiences. Our unique understanding of both Customer Experience and SAP C/4HANA enables SAPDAY to transform Your Organization with contextual and relevant Customer Experiences combined with data driven insight.
Why Implement SAP C/4HANA
Today and you future customers expects personalization. You can no longer enrich customer experience with generalized communication and information. With SAP C/4HANA, you can deliver personalized experiences while protecting privacy of each customer. Leveraging machine learning with customer data, SAP C/4HANA delivers intelligent customer engagements, through microservices, in real time across multiple verticals like sales, customer service, marketing and commerce.
C/4HANA is about building stronger, trusted relationships with your customers. With its adoption, your speed to market is dramatically improved. Some other capabilities such as built in flexibility, unified platform, industry specificities, go to market model specialization and pre built integrations make it a robust solution for end to end commerce.
Embark On Your Customer Experience Transformation Journey With SAPDAY
With both B2B and B2C customers researching online for their purchase, you must ensure that you create a simple and intuitive process for the customers from path to purchase to continued engagement. You must eliminate any possible fragmentation and any barriers that could obstruct the customer journey.
SAPDAY’s agenda for you is to raise you to be in the top echelon in your organizational expertise with your customers. A competitive edge created by impeccable customer experience is what can be achieved with SAP C/4HANA. SAPDAY is here to lead the customer experience revolution.
With SAPDAY, you can drive customer centric innovation for your organization by implementing the next generation of Customer Experience. SAPDAY has worked with industry leaders to help them identify and transform functions to optimize their Return on Investment. We work closely with you to understand all the nuances specific to your organization, and integrate both
SAP S/4HANA and SAP C/4HANA with your back office and front office processes.
SAPDAY Customer Experience Transformation Approach
SAPDAY has vast experience in implementing customer experience management solutions from SAP C/4HANA and can be your trusted partner.
SAPDAY's Customer Experience Offerings
SAPDAY has invested significantly in our overall digital customer experience offerings and as a result we have developed assets, frameworks, and solutions that can be directly leveraged by organizations to build and continuously improve the digital customer experience. Some of our key offerings are:
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Engagement Index framework: To investigate the relationship between the organization’s digital customer experience and the benefits that organizations can generate, SAPDAY has developed a Digital Customer Experience Index. The index scores the maturity of an organization’s digital customer experience. The more Digital Customer Experience practices an organization adopts, the higher the index. This helps customers to base line current experience and bring measurable outcome for customer experience initiatives
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Customer Engagement Solution: SAPDAY has a solution accelerator that defines customer journeys across the lifecycle of sales, service, marketing, and commerce. The solution is hosted on cloud with pre built use cases powered by the SAP C/4HANA product portfolio for organizational and technology teams. These solutions help customers quickly go to market and produce a faster ROI
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Industry Solution: SAPDAY understands that every industry is unique when it comes to delivering customer experience. SAPDAY have industry focused solutions for discrete manufacturing, healthcare, quick service restaurants, high tech and manufacturing to name a few... Our industry solutions have already been tested in given industry segments and provide measurable customer experience improvements
Prepare - Laying The Customer Experience Foundation
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Appoint a leader with digital customer experience responsibilities and work with SAPDAY to draft a digital experience vision across, Sales, Service, Commerce and Marketing
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Setup a governance model that includes multiple stakeholders from operations, sales, marketing, technology, finance and various executives
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Work with SAPDAY to design your desired customer experience and align your customer with your organization and your investments
Explore - Implement True Customer Experience
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Start with implementing basic customer digital experience initiatives across identified priority areas
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Work with SAPDAY to build capabilities needed for advanced digital experience projects, primarily impacting your existing and your future customers
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Work with SAPDAY to architect and deploy SAP C/4HANA to deliver personalized customer experience across multiple channels
Realize - Scaling Your Customer Initiatives
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Implement next level customer initiatives which differentiate your from your competition
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Link your organizational operations with digital customer experience KPIs
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Standardize customer experience across your organization with SAP C/4HANA
Deploy - Sustainable Customer Relationships
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Consistently exhibit the highest customer experience and ensure that everyone knows about your customer prowess
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Continue to measure and optimize your customer interactions
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Benchmark your customer practices with other digital customer experience leaders both within your industry and outside of your industry
The challenges of digital transformation and the online age can be mastered easily and efficiently by means of solutions within the SAP C/4HANA environment. With a multitude of ecommerce and CRM functions, SAP C/4HANA creates the basis for meeting the requirements and desires of modern and digitally operating customers. Place the highly networked customers at the center and see the availability via diverse channels as an economic opportunity.
SAPDAY would be pleased to offer you holistic consulting services to find the right solution for your organization, which enables you to start digital marketing and ecommerce or optimize your existing strategy. Start digital transformation promptly to strengthen customer retention. With a first class digital customer experience process, you will leave a lasting impression with existing and new customers and increase your sales permanently. Using the solutions of the SAP C/4HANA suite, you combine marketing, sales, distribution and service and control your specific communication with SAPDAY.
SAPDAY CUSTOMER EXPERIENCE
SAPDAY CUSTOMER EXPERIENCE
SAPDAY provides you with powerful omnichannel customer experience solutions powered by SAP C/4HANA. SAPDAY is here to transform your organization to be the leading customer engagement and customer experience organization. SAPDAY enables you to find new customers, engage with your customers, provide your customers with valuable experience and keep your customer for life.
Our role is to guide you on your digital customer transformation journey, multiply your capabilities, and help you harness the power of innovation. SAPDAY designs and implements unified, seamless customer experiences that are people focused and organizational driven.
SAPDAY is the most professional and responsive customer experience organization in the world, having successfully designed customer experience strategies, processes and completed numerous SAP C/4HANA implementations across a range of industry sectors.
SAPDAY CUSTOMER EXPERIENCE
The success of customer experience programs starts with clearly defining the ways and criteria to measure experience parameters and enabling seamless consumer journeys across marketing, sales, commerce and services channels. SAPDAY provides all the right capabilities to build the best customer experience.
Organizations need an experienced partner to strategize and implement the right elements of the customer experience journey while maximizing existing investments. With our vast experience and expertise in the complete customer experience, we bring the best strategies and technical architecture to realize these journeys across you multiple customer channels.
CUSTOMER TRANSFORMATION
With our unique approach to Customer Transformation, we ensure a smooth implementation with a reduced
time to value. SAP C/4HANA capabilities from SAPDAY help organizations realize digital customer transformation by evaluating operating models, implementing cloud solutions, improving organizational processes and accelerating automation. Improve your customer experience management system with SAPDAY's Customer Transformation Experts.